A Quick Guide to Service and Support

The Technology Connection consultants are not authorized by the manufacturers to provide technical support for their products; however, we are always happy to assist you in locating the best place to get your questions answered. We have compiled this quick guide to assist you in finding repair service for your computer or answers to your technical questions. If you do not find the answer to your question here, contact a Technology Connection consultant for additional assistance.

Support for Campus Computing

Cornell Information Technologies adminsters the campus network and computer services. Their CIT Contact Center can assists students, staff and faculty with questions or problems regarding the campus network, RedRover, Bear Access or other campus administered technologies.

web site: www.cit.cornell.edu/helpdesk/
technical support: 607-255-8990
E-mail: HelpDesk@cornell.edu

Repair Service and Technical Support for Computers

Apple (computers)
web site: www.apple.com/support
technical support: 800-800-2775
Warranty service at Cornell? Yes ¹
Non-warranty service at Cornell? Yes ²

Apple (iPod)
web site: www.depot.info.apple.com/ipod
technical support: 800-800-2775
Warranty service at Cornell? No
Non-warranty service at Cornell? No

Asus Eee PC
web site: http://support.asus.com
technical support: 510-739-3777
Warranty service at Cornell? No
Non-warranty service at Cornell? No

Dell
web site: www.dell.com/support
technical support: 888-560-8324
Warranty service at Cornell? Yes ¹ ³
Non-warranty service at Cornell? Yes ²

Lenovo
web site: www.lenovo.com/support
technical support: 800-426-7378
Warranty service at Cornell? Yes ¹ ³
Non-warranty service at Cornell? Yes ²

Red Barn
web site: support.redbarncomputers.com
technical support: 800-796-8809
Warranty service at Cornell? No
Non-warranty service at Cornell? No

Sony
web site: esupport.sony.com
technical support: 888-476-6938
Warranty service at Cornell? No
Non-warranty service at Cornell? No

¹ Manufacturer's warranties do not cover problems related to software or configuration and do not cover backup or restoration of data or applications.

² All non-warranty computer repairs will be charged a minimmum diagnostic fee. This diagnostic fee will be applied to the final cost of repair.

³ Dell and Lenovo models not purchased from The Technology Connection may come with a depot or mail-in warranty. These computers cannot be serviced at Cornell.