Store Policies

If purchased by 3/2/09
• Must be returned within SEVEN days from the date of purchase.

If purchased after 3/2/09
• No textbook or course packs return will be accepted.

Provisos:
• All packages must be complete with no missing components.
• All textbooks may be returned within THREE days of the date you drop a course.
NOTE: For courses dropped after March 6th, a paper copy of your petitioned drop slip,signed by the Registrar, must be provided.
• Course packs cannot be returned if shrink wrap is open or packet is incomplete or written in.
• New textbooks that are written in or shelf-worn will be returned at the USED price.
• For courses other than full semester or second half only, books and course packs MUST be returned within ONE day or with drop slip.

• JGSM RETURNS ONLY: Books purchased after March 9th for second half JGSM courses may be returned within THREE days from date of purchase.

MERCHANDISE & GENERAL BOOKS Return Policy

ALL RETURNS MUST BE RESALABLE & BE ACCOMPANIED BY THE CORRECT RECEIPT

Return without receipt: We no longer retain purchase history linked to credit card information. If you need a receipt for a past transaction, we can only help customers who provided a Cornell ID or Net ID at the time of purchase. If you provided ID, our Business Office will be able to look up the receipt. There is a $5 charge for this service. For details, see Store Services (upper level) in the store.

Return after 21 or (7) days: Products are not returnable after 21 days for general merchandise & general books or 7 days for computer or electronic products.

Return within time limit, opened package: A 20% handling fee will be applied provided product is in new condition. Must have ALL packaging materials, tags, etc. Defective products will be exchanged for the same item only. Credit given only on Store Gift Card.

NON-RETURNABLE ITEMS:

• Damaged items or items in non-resaleable condition
• Items without packaging
• Opened CDs, DVDs, audio books, or other items that include CDs, DVDs, or audio books
• Opened ink cartridges, media & some software
• Opened carded pens and pencils
• Washed, worn or soiled clothing. Clothing must have ALL original tags still attached.
• Custom-cut Art Department items
• Cornell chairs
• Photographic paper
• Clearance or 50% off products
• Newspapers and magazines
• Items purchased from the 1865 Cafe
• Health and beauty supplies
• Diploma frames (unless defective)

* PLEASE NOTE THAT WE HAVE DISCONTINUED SHIPPING INTERNATIONAL ORDERS.

Store Sales, Coupons & Wooden Nickels Policy:

Store discounts apply to in-stock, in-store merchandise only. Online orders are excluded.

The following WILL NOT BE discounted: special orders, textbooks & course packs, computer hardware, software & accessories, Apple products, MP3 players, cameras, Cornell chairs, Vermont Originals knit hockey hats, services, diploma frames, magazines & newspapers, Cornell yearbooks, and merchandise already on sale or previously discounted. Other exclusions may apply. (Class 1099 "Bargain books" are discount eligible)

Most computer supplies are discountable including ink and toner cartridges, blank media, mouse pads, and surge strips. Calculators are discountable.

Coupons, wooden nickels, and sale discounts CANNOT be combined.

One coupon or wooden nickel is allowable per person.

The TECHNOLOGY CONNECTION Returns Policy Link >Click Here<

SECURITY & PRIVACY POLICY:

This site uses secure socket layer (SSL) technology to safeguard your confidential information. Our policies dictate that we will not share your personal information with anyone outside The Cornell Store or use it for any purpose beyond processing your order or contacting you. If you have any questions or concerns, please contact us Monday through Friday from 8:30 AM to 5 PM Eastern Standard Time by phone (800) 624-4080 (toll free) or e-mail store@cornell.edu.

* No discounts allowed on Cornell chairs.
* Please note that this returns policy is subject to change and all returns must be accompanied by the correct receipt.

The Cornell Store's Returns Policy is subject to change.

The Cornell Store, 135 Ho Plaza, Ithaca, NY 14853
(607) 255-4111 • (800) 624-4080 (Hours)

Fully owned & operated by Cornell University; store revenue
supports university operations, facilities & programming.